Orders and Payments
How can I order a Custom Fodera?
You can order a Custom Fodera directly from us via phone, at 718-832-3455, or by email at email@example.com. We will work closely with you to choose the specifications you need to get the exact sound you crave. Or you can order a Fodera through one of our Authorized Fodera Dealers.
How can I order a Standard Fodera?
You can order a Standard Fodera by placing a deposit in our Online Store, by emailing firstname.lastname@example.org, calling us (718-832-3455) to place a deposit, or from one of our Authorized Fodera Dealers.
How can I order strings?
You can order Fodera Strings in our Online Store.
What is the current wait time for a new Custom order? A Fodera Standard?
The current wait time for a new Custom order is 12-13 months. The Standards are released in batches throughout the year. From the time they are available for deposit, the wait time is approximately 3-4 months.
What if I have a custom spec in mind that is not on your price list?
Sometimes there are customers that have special requests regarding electronics, parts, etc. We can work with you to honor most requests. Pricing on special customization will vary. Contact us and let us know what you had in mind.
How much is a deposit for a Custom instrument? A Standard instrument?
When ordering a new Custom Instrument, we require a deposit equalling 30% of the total orlder price to secure your Production Slot. For a Standard Instrument, each deposit is $1000, except for the Matt Garrison Standard, which is $1500.
Why can't I change the specifications for a Custom instrument after my lock-in-date?
The "lock-in-date" refers to four (4) months prior to your Production Start date. Once you place your deposit, you have the time from then to your lock-in-date to make any changes to your instrument's specs. After the lock-in-date, the initial steps to building your bass starts: the woods are selected, the parts are ordered, the neck is built, etc. Due to the nature of production, after these initial preparations the specs cannot be changed. We will notify you two (2) weeks in advance of your lock-in-date so that you can make any final changes.
What happens if I cancel my order?
If you decide to cancel your order at any time, whether it is a Custom on order or a Standard, you forfeit your deposit and lose your production slot. All deposits are non-refundable.
When is final payment for an order due?
Final payment for an instrument is due prior to completion. A member of our team will contact you 2-3 weeks prior to completion to arrange final payment.To learn more about our payment policy, go here.
Can I pay for my Fodera Instrument after it is completed?
No, all instruments are expected to be paid for in full prior to completion. You will have 14 days from the date of notification to remit payment.
Can payments be made over time in installments?
Yes! Once you place your deposit for an order, you can make partial payments at any time until the completion of your instrument. With every payment you make, we will email you an updated invoice showing your payment history and current balance.
What methods of payment do you accept?
We accept most major credit cards, checks, cash, PayPal, and bank wires. Please note: we do not accept bank wires under $1000.
What shipping methods do you offer?
For instruments, large packages (i.e. Teardrop Bass Case), and all international shipments, we offer FedEx shipping ONLY. For smaller packages (i.e. string sets, apparel, etc.) we offer FedEx Shipping and USPS Flat Rate. The FedEx services include Ground, Express Saver, 2Day, 2Day AM, Standard Overnight, Priority Overnight, First Overnight, International Economy, International Priority, and International First. Availability of these services vary with your shipping address. Insurance is also available. Quotes vary based on the value of your order.
Can I use my own shipping account if I provide one?
We highly recommend the use of our FedEx Account and discourage other shipping options. Using our account allows us the access, information, and control to have your package safely delivered in a timely fashion. However, we will use your FedEx Account as long as a $25 handling fee has been covered (for basses only).